Job Description
Summary
An Associate Field Service Tech / Commercial (AFST C ) is responsible for performing hands-on installation, commissioning, and service (scheduled or unplanned) on commercial material handling equipment such as cranes and conveyor systems as well as the structural steel supporting them. Work will be under the direction by a more senior service technician. Products may include, but are not limited to, Steel Structures, Overhead cranes, Overhead and Floor conveyors, Vertical lifts and various industrial process equipment . The AFST C shall maintain a professional and positive attitude, perform quality workmanship, and be responsive to customer need s in a professional and safe manner.
Principle Duties and Responsibilities
ROLE
Demonstrate professional work skills in the installation, repair or overhaul of products /systems on customer sites .
Ability to work with minimal direct supervision for daily operations
May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse.
TECHNICAL
Perform work related tasks in strict accordance with company product tech manuals.
Complete on-the-job training (OJT) on at least one product line and supporting systems within the first year in this position.
Keep current on qualifications required by the company and/or the end users of the equipment we provide .
SAFETY
Operate in a safe manner in accordance with published safety guidelines.
Wear appropriate PPE as per company guidelines and in accordance with job duties
Adhere to Safety policy guidelines.
Report all work related accidents or injuries immediately to the appropriate personnel.
Complete annual safety training requirements as outlined on regional safety schedule.
ADMINISTRATION
Provide accurate and timely reporting according to company guidelines
o Timecards, expense reports, mileage reports, project reports, et al.
Maintain company property according to company policies
o Vehicle, credit cards, PPE, test equipment, laptop, et al.
CUSTOMER SATISFACTION
Perform high quality workmanship
Be responsive to customer needs and act as an FMD ambassador of customer satisfaction
Strive to provide all customers a "first time fix" for their equipment
Maintain customer satisfaction rates according to company guidelines
PERFORMANCE
Complete all work in an efficient and timely manner
Adhere to company dress code and safety regulations
Maintain professional attitude and appearance.
All other duties as assigned.
Qualifications and Educational Requirements
Education:
o HS Diploma or GED required; ASDT (Associate of Applied Science Diesel Technology) preferred
Experience:
o Three years military experience involving construction
Knowledge and experience in rigging, structural steel erection.
Possess Ta set of basic hand tools including sockets, mini sledge, tape measure, combination square and etc.
Must be able to read and interpret product line diagrams and blueprints
Basic understanding of cranes and conveyors
High mechanical aptitude
Ability to independently interpret product tech manual to troubleshoot equipment problems
Must be a reliable team player who exhibits a professional demeanor
Work experience in industrial installation sites a plus
Proficiency in English language (verbal and written)
Ability to handle stressful situations
Proficiency in Microsoft Office
Ability to travel (up to 75%) including weekends, evenings, and holidays and in emergency situations travel on short notice
This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate
Maintain valid driver's license and qualify for company credit card
PHYSICAL REQUIREMENTS:
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The AFST C frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have the ability to regularly lift at least 50 pounds.
This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
