Job Description
Fairview Park, OH, United States
19936_R202441506_0-c52b10bb846345f198b3e0938fead717
Cox Communications
Cox Communications is seeking a Technical Operations Engineer I . In this role, you'll engage in operational engineering tasks with fundamental networking knowledge and skills in a 24/7 operational environment.
As a Technical Operations Engineer I, specializing in DOCSIS/Access, you'll be part of the team handling Technical Fulfillment Office(TFO), Deployment, and Technical Support Office (TSO) for DOCSIS Access technology across all nine markets in the East Region. This position plays a vital role in meeting the business requirements for ongoing network capacity expansion and ensuring network service reliability. Your responsibilities will include managing daily operations and addressing breakdowns/incidents in the networks of the East Region.
This team collaborates closely with Integrated Network Planning and Technical Project Management teams to outline the Plan of Intent and is responsible for executing the Plan of Record for capital growth projects.
Executes routine network implementations for new technology under general supervision.
Reviews operational procedures with boundary partners and compiles information for detailed method of procedures as necessary.
Creates network change tickets following current processes and validates conflicts to prevent unnecessary outages.
Partners with Operations and Engineering to test and validate functionality, management, and performance of existing and new technologies.
Supports implementation and deployment of new services, systems, applications, and architectures through installation, configuration, integration, evaluation, testing, documentation, and training.
Collaborates with vendors to ensure proper equipment installation, operation, and issue resolution.
Manages small, routine projects within Operations to ensure timely delivery of services and adherence to milestones.
Coordinates with other departments to ensure the network exceeds market demands and complies with operational standards.
Minimum
Bachelor's degree in a related discipline. The right candidate could also have a different combination, such as 4 years' experience in a related field
Requires strong knowledge of working knowledge of transmission, switching, powering, grounding, mechanical, and cabling.
Excellent problem solving and analytical thinking skills to work effectively with teams throughout organization
Ability to work in 24/7 environment and on-call as required
Preferred
BS/BA degree in related discipline strongly desired (i.e. Engineering, Computer Science, or similar technical degree).
Certifications: NRS I, CCENT, Network +, CCNA
Experience in telecommunications industry desired - preferably 2-3 years operating in a tiered level technical service assurance and/or service implementation environment
Demonstrated troubleshooting and diagnostic capabilities
Working knowledge of various manufacturers' telecommunications equipment.
Working knowledge of backbone and metro architectures and technologies.
Participation in SCTE and related certifications
USD 77,800.00 - 116,800.00 per year
Compensation:
Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
