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PATIENT SERVICE REP - Family Med of Stark County Job in North Canton, Ohio US

PATIENT SERVICE REP - Family Med of Stark County

Aultman Health Foundation - North Canton, OH

Posted: 3/28/2024 - Expires: 6/26/2024

Job ID: 271644220

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Job Description

Req# 28611

Aultman Health Foundation, NORTH CANTON, OH

AULTMAN MEDICAL GROUP INC

Aultman Health Foundation

Full Time, Day Shift, Days



JOB TITLE: Patient Service Representative
GENERAL STATEMENT OF DUTIES: Provide patient-focused service related to each patient encounter. Patient-focused tasks include greeting patients, scheduling appointments, validating information, and the collection of copayments.

ORGANIZATIONAL RELATIONSHIPS: Reports directly to Practice Manager

Duties performed in this position include but are not limited to the following:

Prepares for patients arrival.
Check-in Patients
Review insurance for referral and/or copayment requirements.
Demonstrates understanding of customer service.
Greets patients and visitors in a prompt, courteous, and helpful manner. Establishes eye contact with customer.
Communicates in professional and friendly manner.
Acknowledges visitors and accurately responds to routine requests for information.
Checks patients in by completing the following tasks:

Verification of patient demographics
Confirmation of and updating insurance information
Initiation of required changes as necessary
Notifying clinical personnel of patient's arrival
Generates and logs fee slip
Request eligibility from insurance verification system
Communicate with the Providers and nurses with special request from the Patient
Collects copayments (cash, check and credit card)

Schedules appointments
Consults with providers
Refers to Office Lead or Practice Manager under the following circumstances:
Patient requires counseling regarding financial difficulties,
Patient requests/requires payment plan for account
Notifies nursing staff of apparent seriously ill patient
Sorts and delivers department mail
Other duties as assigned specific to department needs
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Performs related work as required per department
Adapts to role changes in a positive manner.
Demonstrates ability to effectively function in other departments as needed.
Answers telephones, takes messages and/or routes calls appropriately.
Check samples for the Drug Representatives and schedule Rep. Lunch's.
Call patients and set up annual Physicals with providers.
Create physician schedules.
Schedule and register Stat Lab patients.

TYPICAL PHYSICAL DEMANDS: Responsibilities may require sitting or standing for long periods of time. Stooping, bending and stretching for files and supplies is common. Occasional lifting of files or paper weighing up to 30 pounds may be required. Work requires manual dexterity sufficient to operate a keyboard, telephone, copier and such other office equipment as necessary. It is necessary to view computer screens for long periods of time.

TYPICAL WORKING CONDITIONS: Work is performed in reception area. The position involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant. Frequent interruptions occur. Contact involves dealing with ill people.

Excellent communication skills are required. Must be able to communicate to customers in a friendly, professional manner.

Problem Solving: The duties of the job follow established procedures with some variation in judgment required, especially when dealing with patients and in recognizing proper charge relationships. The incumbent must be able to handle patient inquires and questions in a tactful, courteous manner.

Must be able to speak clearly and concisely.

Must demonstrate the ability to read, understand and follow oral and written instructions.

Demonstrates ability to accurately sort and file materials by alphabetic or numeric systems.

Demonstrates ability to establish and maintain effective working relationships with patients, employees and the general public.

EDUCATION: High school diploma or G.E.D.

MINIMUM QUALIFICATIONS:

One-year work experience, preferably in medical office setting.

Knowledge of medical terminology desirable.

Computer skills desirable.

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at hr@aultman.com , or call 330-363-5415 for further assistance.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
78790232
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4