Job Description
Sr. Product Manager - Integration Operations -Remote
Overview
The Sr Manager Product Integrations will fill a critical role in Myriad's newly established Service Product Organization. This highly cross-functional position will partner closely with stakeholders across Myriad's Technology, Sales, and Sales Enablement teams. This role will focus on two key areas - Integration Operations and Enterprise Implementation Service:
Integration Operations will focus on ensuring efficient processes are established, monitored, and optimized across the lifecycle of an integration. This responsibility also entails partnering with commercial leaders across Myriad's four business units to prioritize integration needs with available resources.
Enterprise Implementation Services is a function that will stand up a team who acts as the "boots on the ground" HIT consultants during the implementation period of a project. This team will lead pre go live planning, launch execution, and assist field sales in driving adoption and pull through. This team will focus on cross-BU opportunities, primarily within large health systems/IDNs.
Responsibility
Integration Operations (25%):
Partner with commercial leaders to prioritize integration and other service requests based on current capacity & opportunity business case.
Partner with commercial, technology, program management and other colleagues for ongoing internal process improvement efforts.
Continuously collect insights from field and customers to inform roadmap.
Enterprise Implementation Services (75%):
Establish, manage and grow a team that will lead the on-site implementation of Myriad services (EMR integrations, myGeneHistory, risk assessment programs and others) for large enterprise opportunities.
Liaison with commercial/HIT colleagues for large enterprise opportunities requiring technical workflow process mapping. Interact with C/D suite customer stakeholders.
Ensure Myriad's service capabilities align with customer requirements. Identify and flag gaps to ensure alignment & feed roadmap.
Drive the design and execution of pilot programs to deploy/implement new service solutions.
Collaborate with sales enablement to identify internal training gaps & needs.
Support the identification and shaping of new strategic partnerships that enhance our ability to serve members across a range of needs at scale.
Qualifications
Regular and reliable attendance.
Ability to travel 20% of working time away from work location, may include overnight/weekend travel.
Bachelor's degree in business administration, marketing, healthcare or related field required.
10+ years of experience working in health information technology, marketing, or commercial field.
Background in customer success, product operations or clinical implementation services.
Experience building and leading teams of 5+ direct reports.
Strong knowledge and understanding of how HIT is currently leveraged in US market and within health systems.
Demonstrated success in establishing, developing, and maintaining relationships across a range of levels within an organization, influencing others.
Preferred Qualifications
Certified across one or more Epic modules or similar experience with other EHR vendor.
Direct "on the ground" experience leading HIT related implementations, either on vendor side or client side.
Ability to handle shenanigans, decent sense of humor, affinity for euchre.
Physical Requirements
Lifting Requirements - light work or exerting up to 20 pounds of force frequently. Physical Requirements - stationary positioning, moving, operating, ascending/descending, communicating, and observing. Use of equipment and tools necessary to perform essential job functions.
EEO
#LI-Remote
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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
