Job Description
Build high performing teams by developing, mentoring, and retaining engaged, high performing staff to support programming and corporate strategic objectives. This position will specifically work with consulting clients and provide high touch communication.
Overall Objectives
Effectively utilize all your resources to ensure success of the POD initiative
Ensure balanced workload across the team to ensure client deliverables and timelines are met or exceeded
Meet or exceed business objectives by setting high standards and clear expectations for our teams
Proactively work to assist others in achieving the organization's objectives
Build great client relationships; by ensuring yourself and the team produces the highest quality and timely work
Be a Programming Guru, always program with the highest quality and productivity standards
Offer the best solutions to internal and external stakeholders, while acting like an owner and protecting the company's and employee's interests
Be knowledgeable and able to discuss our products and technology to clients
Project confidence to stakeholders (internal and external)
Identify opportunities to recommend value-added services streams
Raise to SP Management, knowledge gaps in other teams (programming and other departments) to ensure high levels of service to our clients
Effectively utilize all your resources to ensure success of the POD initiative
Ensure balanced workload across the team to ensure client deliverables and timelines are met or exceeded
Programming Objectives
Program every survey with the highest efficiency
Be the technical expert on the team, capable of executing against all complexities and custom survey programming
Act as a Subject Matter Expert within the programming teams
Be accountable for ensuring accurate data entry for metrics for reporting purposes
Personal Objectives
Be solution oriented:
Ask the right questions: gather and understand the requirements
Provide strong client communication
Involve appropriate resource to find the best solution
Out of the box thinking: find creative solutions to unconventional requests
Promote a positive and motivating team environment
Be supportive, maintain a positive attitude and be approachable to guide your team through challenges
Be a role model of engagement
Take every opportunity to recognize good work and encourage team members to go above and beyond
Be an excellent communicator (both verbal and written)
Be an active listener
Seek first to understand
Follow up on goals and expectations
Clear, proactive, thorough and consistent communication
Adult-to-adult at all times
Be a champion of your team at all times
Be solution-oriented
Provide input in process roll out plans to ensure successful implementation
Ensure your team has the support they need
Be an excellent team member that supports all internal and external teams to achieve success for our projects
Be an innovator
Create a high efficiency work environment
Look for opportunities to improve
Be accountable; take ownership of your aligned clients/region
Be an excellent problem solver: identify barriers that impact employees' abilities to do their job at the highest level, while balancing long term implications
Research, identify and supply solutions to roadblocks prior to escalating to the next level
Be an excellent trainer, developer and coach to your team
Ensure that learning on the team is shared with the broader programming teams in order to bring up talent of the programming team overall and ensure that problems do not resurface in other areas of the business
Effectively utilize the on-the-job training model to impart knowledge and develop your pod members
Ensure all members are fully trained to be able to achieve or exceed their individual profile expectations
Accurately assess strengths and areas for improvement within the team.
Provide Feedback to our partners, make recommendations for training and opportunities for improvement to ensure continued development of the individual and the team.
*Team =team you manage
Roles and Responsibilities
Review survey document and provide consultation foraccurateprogramming, optimal data layout and respondent experience.
Programvarious complexity surveysin survey platform(s) (Decipher and/orCMIX).
Create OR Update programming templatesand co-ordinatewith R&D team for custom features.
Plan"project handover in multiple shifts" and "task division within team". Ideally, Senior programmer should program complex portion OR new functionalityand share other programming tasks within team to expediate programming.
Optimize code and update templateto manage project's repetition need
Maintain positive programming spirit when accidental mistake happens. Advocate "learn and share" culture.
Program multiple surveys in paralleland deliver initial test links/ changesas per established timeline. Be thought partner and recommend option to expediate programming edits and better user experience.
Figure out options to expediate programming edits. Justify turnaround time (TAT) to clientwith reasonable summary and recommend alternativeoptions to expediate edits
Test surveys and validate programmingcontent / logic (piping, masking, skip, complex priority and other logic) by conductingcode review /link testing / checking simulated data. Co-ordinate with other programming team OR QA team for further QA assistance.
Support PM team OR client in creating custom reports
Co-ordinate with team to conduct data check multiple times throughout project life cycle.
Leadprogramming related discussion with client and PM team about best programming practices andprovide optimal solution for specific context
Coordinate with translation team/ third party suppliers for translations, language overlays
Assist inmentoringexisting OR new hirestaff for requiredtechnical skills
Position Requirement
5+ Years of Decipher Programming experience
Programmed at least 200+ projects in past (including international project + trackers)
Trained new hires OR existing team members in past
Manage projects independently without too much direction and can reviewother programmers'code and derive outcome
Advance Knowledge of Python, HTML 5, CSS, Java script ORjQuery
Team player whorespects and works well with other team members
Ability to prioritizeand manage multiple projects for on time delivery. Ask for help just in time to ensure that client deliverable is NOT compromised
Attention to detail with passion for survey programming and willing to learn / apply new technologies
Experience with CMIX, Confirmit, SPSS, Sawtooth or other online programming software is a plus.
Willing to work during weekend is a plus
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
The salary range for this position in is $60K-$80K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.
