IT Client Service & Support Co-op - Summer 2024

Atricure, Inc. - Mason, OH

Posted: 3/8/2024 - Expires: 6/6/2024

Job ID: 270789660

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Job Description

IT Client Service & Support Co-op - Summer 2024

Mason HQ, 7555 Innovation Way, Mason, Ohio, United States of America
Req #1963

Wednesday, February 28, 2024

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure's Isolator Synergy Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure's AtriClip Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure's Hybrid AF Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure's cryoICE cryoSPHERE probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure.We foster a culture of inclusion by embracing diverse experiences and individuals where everyone's authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.

POSITION SUMMARY:

The Co-op in our IT Service and Support organization will play a key role in projects on our IT Roadmap that will result in improved efficiency and employee experience for our environment. We are in the process of revamping our imaging solution and deploying iPad kits to our Sales team. The role will work closely with IT technical leadership as well as our employees to ensure adoption of technical changes.

As a Client Service & Support Co-op, you will work with an agile team to provide technical support and customer service on company supported computers, devices, applications, and platforms. You will play a critical role in the overall success of the IT team and each day will bring new challenges and tasks in a fast-paced environment.

ESSENTIAL FUNCTIONS OF THE POSITION:

Work closely with the Sales team to rollout, train and support the use of new technology.
Provide technical support and troubleshooting to physical hardware, software, and mobile devices
Support and maintain user account information including rights, security, and system groups.
Maintain thorough and accurate documentation of ticket status and resolution.
Configure and install PCs, network printers, peripherals, and software.
Provide in-person and remote support to employees at all levels of the organization.
Implement and maintain network standards and guidelines; utilize tools such as imaging software, Active Directory, Remote Desktop, Intune, and Entra AD.
Leverage cloud solutions for application management.
Collaborate with IT Teams to maintain Intune and Autopilot efficiencies.
Provide training, guidance, and support to clients.
Operate and support audio/visual equipment.
Create and maintain documentation as it relates to system configuration, processes, service tickets and knowledge articles.
Contribute to various technology related projects.
Other duties as assigned.

ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION:

Regular and predictable work performance.
Ability to work under fast paced conditions.
Ability to make decisions and use good judgment.
Ability to prioritize various duties and multitask as required.
Ability to successfully work with others.

Additional duties as assigned.

BASIC QUALIFICATIONS:

Pursuing a degree in computer science with an interest in learning cloud, desktop, mobile, networking, and active directory technologies.
Relevant technology certifications are a plus.
Experience supporting and troubleshooting Microsoft Windows 10/11, Office 365, desktops, laptops mobile devices, and printers in a corporate environment.
General WAN/LAN/wireless networking, TCP/IP, DNS, DHCP understanding.
Experience supporting remote users through remote management tools.

OTHER REQUIREMENTS:

Ability to regularly walk, sit, or stand as needed.
Ability to occasionally bend and push/pull as needed.
Ability to regularly lift packages and computer equipment.
Ability to pass pre-employment drug screen and background check.

#LI-KF1

AtriCure participates in the federal E-Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here https://www.e-verify.gov/

AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s).

Other details

Job Family
Co-op/Intern

Job Function
Information Technology

Pay Type
Hourly

Employment Indicator
Non Manager

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: No school grade completed
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78509275
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 4; Workplace Documentation: 4

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IT Client Service & Support Co-op - Summer 2024

Atricure, Inc. - Mason, OH

Job Description

Job Summary