Job Description
The CS Service Coordinator provides direction to the CS Regional Technicians. The Service Coordinator is responsible for dealing directly with customers related to site operational issues, site trainings, PM/Audit activities, and to assure these get planned and carried out in the most efficient and cost effective manner. This includes maintaining and updating site documentation as required (via CRM), monitoring service call activity, and supporting field technicians as needed.
What we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here:
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $21.00 - $30.00 per hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role:
Prioritize and schedule Customer Service Technicians based on skill set and availability
Work with various Customer Service and Dematic system groups to supply manpower as needed
Communicate with customer's regarding ETA's and any scheduling changes
On call as needed for after hours dispatching and customer correspondence
Assign work activities and monitor their progress through the CRM database
Ensure regional technicians are properly Acknowledging and Resolving CRM calls when applicable
Work closely with Sales Support Specialist, acting as back-up in case of absence for items such as Purchase Order (PO) entitlement, parts ordering for service projects, etc.
Work with Purchasing to issue PO's to vendors when needed
Coordinate, implement, and oversee various project activities
What We Are Looking For:
Strong interpersonal skills dealing with internal and external customers in addition to technical personnel
Strong organizational and communication skills
Ability to write clear and concise documentation
Ability to work in a high pressure, high stress, and dynamic environment
Positive attitude towards customers and co-workers
Prioritizations skills a must
On call for after hours issues - nights, weekends, Holidays
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Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
