Job Description
Job Description Overview
The Service Transition Engineer position is responsible for responding and completing managed service requests related to adding, modifying, removing, and troubleshooting of tools in the client's environment. You will assist Sr. Service Transition Engineers in activities for onboarding a client to the national teams and tools to ensure an efficient and smooth customer transition. The Service Transition Engineer is also responsible for client support, best practices, and coordination with other resources throughout the company to meet and exceed client expectations.
Responsibilities
Support and tear down remote support and network monitoring tools
Provide input to Develop Policies, Standard Operating Procedures, and Best Practices
Provide world class customer support and services
Communicate the goals, objectives, status, and success of initiatives across all functional areas and levels
Develop and Conduct training required for implementation of initiatives
Audit and inspect initiatives post-implementation to insure client success
Respond to escalation of issues from team members
Build strong internal and external networks, including relationships with local markets
Focus on joint problem-solving with cross functional teams and stakeholders
Ensure compliance with all corporate policies and directives
Ad hoc projects as assigned
Qualifications
2+ years of Network Operations Center, Help Desk experience or troubleshooting and providing remote support
BA, BS or similar degree in computers/electronics or relevant experience
At least one of the following industry certifications is required:
Microsoft Technology Associate (MTA)
MCTS/MCP Windows 7 or above
CompTIA A+
Memberships and participation in relevant professional associations.
Technical Competency: Possess a broad knowledgebase of core technical architecture.
Proficient network troubleshooting skills
Experience with administering of the following technologies is preferred:
- The most current versions of the Windows Server family operating system
- The most current versions of Microsoft Active Directory
- The most current versions of Microsoft Exchange Server
Experience troubleshooting the current versions of the Windows Desktop Operating Systems
A working knowledge of the following technologies:
SNMP and WMI network monitoring tools
Advanced networking technologies including routing, switching, and Wi-Fi
Current versions of Windows Desktop Operating Systems
Current versions of Windows Server Operating Systems and related services
Windows Active Directory (User Management/Administration/Group Policy)
Current versions of Microsoft Exchange Server
Common small and mid-market firewalls and security appliances
Common TCP/IP services including HTTP, FTP, DNS, and DHCP
Common Antivirus and Anti-malware prevention practices
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
People skills:
Client Focused: Proven experience driving business impact based on a deep understanding of needs for both internal clients (local markets) and external clients (customers).
Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.
Able to work under pressure in time critical situations
Exceptional collaborator on complex multi-faceted projects across multiple groups with varying priorities.
Process Skills:
Demonstrate ability to lead, manage, build and deliver business results through an engineering and professional services.
Strong problem solving ability ranging from conceptualization to implementation.
Familiarity and technical understanding of the customer onboarding experience and process.
Comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity.
Analyze, develop and communicate key Onboarding process and technology improvement feedback for client onboarding cycle.
Communication Skills:
Excellent written and verbal communication skills are required.
Strong communication skills to effectively drive recommendations and land priorities across clients, executives and organizational boundaries.
About Us
About Konica Minolta
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on,, and .
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
